Returns
The following return policies apply to products purchased from Specialty Cases. Eligible products must be returned within 30 days of delivery unless otherwise stated below.
Before returning any product, you must call (800) 267-1674 to obtain a return authorization number and return instructions. Returns sent without prior authorization may be refused.
Return shipping is the customer’s responsibility. Original shipping charges are nonrefundable unless the return is the result of an error by Specialty Cases.
Questions about a return may be directed to (800) 267-1674 or submitted through our Contact Us page.
Stock and Standard Catalog Products
This policy applies to standard products listed in our catalog, including:
- Empty cases
- Cases with stock or standard foam interiors
- Foam-lined cases
- Server cases
- Multiple laptop, netbook and tablet cases
- Cases with cubed, diced or Pick N Pluck foam
- Cases with standard padded dividers, organizers or other standard interior options
- Standard accessories and replacement components
These products may be returned within 30 days at the customer’s expense for a refund of the purchase price, less original shipping charges.
To be eligible for return, the product must:
- Be completely unused and in its original condition
- Include all foam, dividers, organizers, hardware, accessories and other components originally supplied with the product
- Be returned in its complete, original box and packaging
- Be packaged securely to prevent damage during return shipping
Products that do not meet these requirements may be subject to a 15% restocking fee or may be deemed nonreturnable, depending on their condition.
Customer-Specific Custom Interiors and Modifications
This policy applies only to products that are specially made, altered or configured to an individual customer’s specifications. Examples may include custom foam layouts, nonstandard interior modifications, special fabrication or other customer-specific work.
This section does not apply to standard catalog server cases, multiple-device cases, foam-lined cases or cases containing standard stock foam configurations.
Approved returns of customer-specific custom products must be made within 30 days and are subject to a 15% restocking fee. Return shipping is the customer’s responsibility, and original shipping charges are nonrefundable.
To be eligible for an approved return, the product must:
- Be completely unused and in its original condition
- Include all foam, interior components, hardware and accessories originally supplied with the product
- Be returned in its complete, original box and packaging
- Be packaged securely to prevent damage during return shipping
Custom Calzone/Anvil Cases and Die-Cut Interiors
Custom Calzone cases, custom Anvil cases and products with customer-specific die-cut interiors are made to order and are nonreturnable and nonrefundable.
An exception will be considered only when Specialty Cases provided written return authorization before the order was placed.
Damaged, Defective or Incorrect Products
Please inspect your order promptly after delivery. If a product arrives damaged, defective or different from what was ordered, contact Specialty Cases as soon as possible at (800) 267-1674.
Keep the product, packaging, shipping carton and all packing materials until you receive further instructions. Photographs of the product and packaging may be required to process a freight claim, replacement or other resolution.
Do not return a damaged, defective or incorrect product without first receiving instructions and a return authorization number from Specialty Cases.
Return Authorization
All returns require prior authorization. To request a return:
- Call (800) 267-1674
- Provide your order number and the reason for the return
- Obtain a return authorization number and return instructions
- Clearly display the return authorization number as instructed
- Ship the product using a trackable and adequately insured shipping method
Specialty Cases is not responsible for return shipments that are lost or damaged in transit.
Refunds
Refunds are issued after the returned product has been received and inspected. Approved refunds will be made to the original payment method whenever possible.
Original shipping charges are nonrefundable. Return shipping charges are the customer’s responsibility. Any applicable restocking fee or other authorized deduction will be subtracted from the refund.
Products returned in used, incomplete, altered or damaged condition may receive a reduced refund or may be refused.
Order Cancellations
Contact Specialty Cases immediately if you need to cancel an order. We will make reasonable efforts to stop processing or shipment, but cancellation is not guaranteed.
Orders that have already shipped are subject to the applicable return policy. Custom, made-to-order or modified products may not be canceled once production or customization has begun.
Questions
For questions about product eligibility, return requirements or an existing return authorization, call (800) 267-1674 or use the form on our Contact Us page.