Help Center
Ordering & Quotes
How can I get a price quote?
You can request a quote directly from our Request a Quote form or email info@specialtycases.com.
Do you accept purchase orders?
Yes. We accept purchase orders upon credit approval.
Can you expedite my order?
Yes, orders can be expedited. Please call us right away at 800-267-1674 or email us at info@specialtycases.com and we can get started working on that for you.
What payment methods do you accept?
Specialty Cases accepts major credit cards (Visa, Mastercard, Amex, Discover), PayPal, EFT, ACH, and most government purchasing cards.
Do you offer discounts for large or repeat orders?
Yes. We offer quantity, reseller, and nonprofit discounts whenever possible.
How do I place an order?
Once you’ve chosen your case, you can place your order online, by email, or by phone at 800-267-1674.
Can government agencies order from you?
Yes. Specialty Cases is a registered small, woman-owned business with CAGE Code 1MJB0 and is fully listed on SAM.gov.
How long does it take to receive a quote?
Most quotes are sent the same day during business hours (8:30 AM – 4:30 PM EST).
Can I modify or cancel my order?
If your order hasn’t shipped yet, please call 800-267-1674 or email info@specialtycases.com immediately.
Shipping & Delivery
When will my item arrive?
Most orders from Specialty Cases arrive within one week. Delivery time depends on product stock, customization, and shipping location.
Can you expedite my order?
Yes, orders can be expedited. Please call us right away at 800-267-1674 or email us at info@specialtycases.com and we can get started working on that for you.
How do I track my shipment?
Once your order ships, you’ll receive an email with your UPS tracking number.
Do you ship internationally?
Specialty Cases currently ships within the United States and Canada only.
Who can I contact about delivery questions?
For any shipping or delivery questions, contact info@specialtycases.com or call 800-267-1674.
What happens if an item is out of stock?
If an item is temporarily out of stock, we’ll notify you right away.
Do you offer shipment insurance?
Most of our shipments are insured through our carriers.
Can I pick up my order locally?
Yes, local pickup is available by appointment at our Rockville, Maryland location.
Returns & Warranty
What is your return policy?
Specialty Cases accepts returns for most standard products within 30 days of delivery. Items must be unused and in original condition.
How do I start a return?
To start a return, email info@specialtycases.com with your order number and reason for return.
Are shipping costs refundable on returns?
Original shipping fees are non-refundable unless the return is due to our error or a defective item.
When will I receive my refund?
Refunds are typically issued within 5–7 business days after the returned item is received and inspected.
What type of warranty do you offer?
Most Specialty Cases products come with a lifetime warranty.
How do I file a warranty claim?
To file a warranty claim, contact info@specialtycases.com with photos of the issue, your order details, and a brief description of the problem.
What if my case arrives damaged?
If your order arrives damaged, contact us immediately at info@specialtycases.com or call 800-267-1674.
Products & Availability
How do I know which case size I need?
Our team can help you choose the right case based on your equipment’s measurements and use conditions
How do you or where do you put a lock on this case?
This case has locking military latches on the ends of the case to put padlocks through.
If shipping (2) 32" monitors, is there room within the box for their stands, and power supplies?
Power cords will definitely fit in the case. Some stands may fit in the space between the monitors, but it really depends on their style.
Do you make custom foam inserts or case designs?
Yes! Specialty Cases can create custom foam interiors and case designs to fit your equipment perfectly.
Are your cases waterproof or weather resistant?
Most of our hard cases are waterproof and dustproof, meeting IP67 or MIL-SPEC standards.
Do you stock all case models?
We keep many popular case models in stock for fast shipping.
Can I request a specific brand or model of case?
Yes, we carry several leading case brands and can order others upon request.
Do you offer replacement parts or accessories?
Yes, we can supply replacement handles, latches, foam sets, and wheels for many case models.
What materials are your cases made from?
Our cases are typically made from high-impact polypropylene or ABS plastic for maximum durability.
Do you sell used or clearance cases?
Occasionally, we offer used or showroom cases at discounted prices in our Clearance section.
Company Information
Who is Specialty Cases?
Specialty Cases is a small, woman-owned business based in Rockville, Maryland.
Where are you located?
Specialty Cases is located in Rockville, Maryland. Visits are by appointment only.
What payment methods do you accept?
Specialty Cases accepts major credit cards (Visa, Mastercard, Amex, Discover), PayPal, EFT, ACH, and most government purchasing cards.
What are your hours of operation?
Our office hours are Monday through Friday, 8 AM – 5 PM EST.
How can I contact you?
You can reach us by phone at 800-267-1674 or email info@specialtycases.com.
Do you work with resellers or distributors?
Yes. We offer reseller and dealer opportunities for approved businesses.
Can government agencies order from you?
Yes. Specialty Cases is a registered small, woman-owned business with CAGE Code 1MJB0 and is fully listed on SAM.gov.
Privacy & Security
What is your privacy policy?
Specialty Cases values your privacy. We only collect the information necessary to process your order or quote request.
How is my payment information protected?
All payment transactions on our website are encrypted using secure SSL technology.
Do you share my information with third parties?
No. Specialty Cases does not sell, rent, or share your personal or order information with outside organizations.
Is your website secure?
Yes, our website uses SSL encryption to protect your data.
Do you keep my information after my order is complete?
We retain only the information needed for order history, warranties, and customer service.
How do you protect my information when I request a quote?
When you submit a quote, your information is transmitted over a secure connection.
How can I unsubscribe from marketing emails?
Every marketing email includes a one-click “Unsubscribe” link at the bottom.
Do you comply with data protection laws?
Yes, Specialty Cases follows applicable U.S. privacy and data protection standards, including secure handling of customer data and transparency about how your information is used.
Can I request a copy or deletion of my personal information?
Yes, you can request a copy or deletion of your stored information by emailing info@specialtycases.com.
Customer Support
How can I get a price quote?
You can request a quote directly from our Request a Quote form or email info@specialtycases.com.
How do I know which case size I need?
Our team can help you choose the right case based on your equipment’s measurements and use conditions
How quickly will I receive a response?
We respond to most emails within one business day.
What are your hours of operation?
Our office hours are Monday through Friday, 8 AM – 5 PM EST.
Who should I contact about an existing order?
For questions about an existing order, please email info@specialtycases.com or call 800-267-1674 with your order number.
How can I contact you?
You can reach us by phone at 800-267-1674 or email info@specialtycases.com.
How do I report a problem with my order?
If there’s an issue with your order — such as damage, missing parts, or incorrect items — contact us immediately at info@specialtycases.com or 800-267-1674.
Can I provide feedback or reviews?
We welcome your feedback! You can leave reviews directly on product pages or email comments to info@specialtycases.com.
