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Find the warranty terms and claim contact for your case brand, identify a model you don’t know, and get replacement foam or parts.
The model number is often molded into the case or printed on a label. If you can’t find it, see the steps below.
Each brand decides its own claims, including for our Specialty Cases models built on SKB and Pelican cases. Have photos, the model number, and proof of purchase ready, and get a return authorization before shipping anything.
Foam usually isn’t covered. We supply standard foam sets and custom-cut interiors for repaired or replacement cases.
These summaries are a starting point. The manufacturer’s current written warranty and its claim decision always apply, so confirm terms with the brand before you ship a case.
Our own brand
Our multiple laptop and tablet cases are built on SKB and Pelican cases. Specialty Cases doesn’t offer a separate product warranty; the case shell and hardware are covered by that manufacturer’s warranty.
Contact us first with your order number. We’ll confirm the base case model and which manufacturer to contact, and we can replace worn or damaged foam.
Shop Specialty Cases cases & partsHardshell cases are covered for life against defects in materials and craftsmanship, to the original owner. Most latches, handles, and wheels are field-replaceable at no charge to the original owner.
Proof of purchase required. Not covered: foam, modified or previously owned cases, and cases used for rental by institutions or schools.
Injection-molded cases carry a limited lifetime warranty against breakage and defects. Roto-molded cases and some product lines have shorter terms.
File claims through Pelican’s online claim form and get a return authorization before shipping. The purchaser pays freight to Pelican. Contents and foam are not covered.
Shop Pelican Products cases & partsCovers manufacturing defects. Moving parts such as zippers, retractable handles, and wheels are covered for one year, and electronics for 90 days.
Send the original receipt and photos of the defect. Airline and carrier damage is not covered; file that claim with the carrier.
Shop Gator Cases cases & partsLimited lifetime warranty to the original purchaser against defects in workmanship and materials. Anvil also runs a repair department for damaged cases.
Foam breakdown, wear, and accidental damage are not covered. The purchaser pays shipping for warranty repairs.
Shop Anvil & Calzone Cases cases & partsGuaranteed against defects in materials and craftsmanship for the life of the case, and watertight when closed with an undamaged O-ring.
Modified cases are not covered, and liability is limited to the case, not its contents.
Shop Seahorse Cases cases & partsLimited lifetime warranty against defects in material and workmanship, to the original customer. Plasticase may ship field-installable parts instead of taking the case back.
Call to open a claim, Monday through Friday, 9am to 5pm ET. If the case must be returned, shipping is refunded when Plasticase confirms a defect.
Shop NANUK (Plasticase) cases & partsLifetime guarantee covering defects in materials and workmanship. Gemstar may supply replacement parts, repair the case, or replace it.
Foam interiors are treated as wear items. Altered cases and normal wear are not covered.
Shop Gemstar Cases cases & partsNo written warranty. Bel-Air repairs broken case components for as long as you own the case, usually at no charge.
You may pay shipping. Most Bel-Air cases are made to order, so returns and exchanges are generally not accepted.
Shop Bel-Air Cases cases & partsNo written warranty. Replacement parts are available through Specialty Cases.
Contact us with the model and the part you need.
Shop Parker Plastics cases & partsLifetime warranty against defects in manufacturing materials, starting on the date of purchase. HPRC sends replacement parts, or picks up the case at no cost and repairs or replaces it.
Report a defect by email within two months of finding it. Covers the case only, not foam or accessories. Not covered: misuse, drops, crashes, other damage, or incorrect maintenance.
Shop HPRC cases & partsShell-Case does not publish warranty terms online.
Contact us with the model number and photos. We’ll help you find replacement parts and reach the right manufacturer contact.
Shop Shell-Case cases & partsStandard shipping cases are identified by their exact inside dimensions. Measure inside the case, wall to wall: length (left to right), width (front to back), and depth (lid plus base, top to bottom).
Most warranties cover the original purchaser only and require proof of purchase. File the invoice or PO number with each case’s model number so claims are quick years later.
Some brands exclude cases used for rental. SKB, for example, excludes cases rented out by institutions or schools. If your cases go out on loan, confirm coverage before you buy.
Cases we modify, including our own laptop and tablet cases, keep the manufacturer’s warranty. Drilling, cutting, or adding hardware to a case yourself can void it, so ask us about the options first.
If a manufacturer replaces your case, remove your foam before shipping it back if the manufacturer asks you to. We can fit your existing foam to the new case, supply a standard Pick N Pluck set or solid foam sheets, or cut a new custom interior. We also stock replacement latches, handles, wheels, and other parts for the brands we carry.
Generally no. Most manufacturers treat foam as a wear item and limit coverage to the case shell and hardware. We sell replacement foam sets and cut custom foam for new or existing cases.
Claims for other brands are decided by the manufacturer, so they need to be filed with the manufacturer directly. We can help you identify the model, confirm the right contact, and supply a copy of your invoice. Our own laptop and tablet cases are built on SKB and Pelican cases, so claims on the case itself go to that manufacturer. Contact us first and we’ll confirm the base model.
Your order confirmation email or invoice is your proof of purchase. If you can’t find it, contact us with your name, organization, and approximate order date, and we will send a copy.
No. Damage in transit is handled as a shipping claim, not a warranty claim. Contact us right away with photos of the case and the shipping box; see our returns policy for details.
It can. Several manufacturers exclude cases that have been drilled, cut, or otherwise altered. Swapping foam inside a case does not change the shell, but check with the manufacturer before drilling, mounting panels, or adding hardware.
It depends on the brand. Many manufacturers require the purchaser to pay freight to their facility and then cover return shipping on approved claims. Check the brand’s terms before you ship, and always get a return authorization number first.
Send photos and the inside dimensions. We’ll identify the case and point you to the right part or factory contact.
Tell us what you’re trying to protect (dimensions, weight, use-case) and we’ll help you pick the right case.
Checking availability…
Would you like us to check stock for a specific case?
Send the product and quantity. We’ll confirm availability, lead time, and practical alternatives.
Send a message and our team will follow up by email.