Help Center
Privacy & Cookie Policy
How Specialty Cases collects, uses, and protects information when you browse our site, request a quote, or place an order.
Effective November 15, 2026
The short version
- We collect what we need to quote, sell, ship, and support your order, plus basic data about how the site is used.
- We share information only with companies that help us run the business, such as payment processors and shipping carriers, or when the law requires it.
- We don’t sell your information for money. We do use Google advertising cookies to measure our ads and show Specialty Cases ads on other sites, and you can opt out. See Cookies.
- You can ask to see, correct, or delete your information by contacting us. Details are in Your privacy rights.
1. Who we are
Specialty Cases is a protective case supplier and manufacturer based in Sykesville, Maryland, in business since 1989. We sell to businesses, schools, government agencies, and individuals through specialtycases.com, by phone, and through our sales team. In this policy, “Specialty Cases,” “we,” and “us” mean our company, and “you” means anyone who uses our site or buys from us.
This policy covers information collected through specialtycases.com and through orders, quotes, and support requests handled by our team.
2. Information we collect
Information you give us
- Account and order details: name, company or organization, job title, email, phone, billing and shipping addresses, and order history.
- Quotes, custom case requests, and contact forms: your contact details plus the equipment, dimensions, quantities, and project details you describe. Custom case requests may include photos or drawings you upload.
- Business purchasing: purchase order numbers, tax-exemption certificates, and information you submit when applying for Net 30 terms, such as business details and trade or bank references.
- Support conversations: messages you send us by email or phone, and conversations with the Case Coach chat on our site. Case Coach conversations are stored so we can answer follow-up questions, review requests, and improve our answers. Please don’t enter payment card numbers or other sensitive information in the chat.
- Payment information: card payments are entered on and processed by Stripe, our payment processor. If you choose PayPal, Amazon Pay, Cash App Pay, Affirm, Afterpay, or Klarna, you complete payment with that provider, which may ask you for additional information. Purchase orders and Net 30 applications are handled by our team. See Security and payment data.
Information collected automatically
When you visit the site, we and our service providers collect device and usage information such as IP address, browser type, pages viewed, products searched for, referring site, and approximate location derived from your IP address. Much of this is collected through cookies, described in section 5.
Information from others
We may receive payment confirmations and fraud-screening results from Stripe and the other payment providers you choose, approval decisions from pay-over-time providers such as Affirm, Afterpay, and Klarna, delivery updates from shipping carriers, and credit references you authorize when applying for Net 30 terms.
3. How we use information
- To process, ship, and support your orders, including returns and warranty claims.
- To prepare quotes, recommend cases, and design custom foam interiors and custom cases.
- To review Net 30 applications and manage business accounts and purchase orders.
- To answer your questions and keep records of our communications.
- To send order, shipping, and account notices.
- To send product news and offers if you have signed up or are an existing customer. You can opt out at any time.
- To keep the site secure and prevent fraud.
- To understand how the site is used and improve our pages, products, and service.
- To meet legal, tax, accounting, and government contracting requirements.
6. Emails from us
We send emails directly from our own store system; we don’t use an outside email marketing service. These include order, shipping, and account notices. Payment receipts may be sent by Stripe on our behalf. We may also send follow-up emails related to your orders, such as a request to review your purchase. If you are a customer or have signed up, we may also send product news and offers.
Every marketing and follow-up email includes an unsubscribe link, and you can also ask us to stop by contacting us. Even after you unsubscribe, we will still send messages needed for your orders, quotes, and account.
7. Security and payment data
Our site uses encrypted HTTPS connections. Card payments are handled by Stripe, a PCI DSS Level 1 certified payment processor. Your card details are entered into Stripe’s secure payment form and go directly to Stripe; they never pass through or are stored on our servers. Other payment methods are processed by Stripe or by the payment provider you choose, and we don’t store your bank account or wallet login details. We limit access to personal information to staff and service providers who need it to do their jobs.
No method of transmission or storage is completely secure. If we learn of a security breach affecting your personal information, we will notify you as required by law.
8. How long we keep information
We keep order and account records for as long as your account is active and as needed for warranty support, tax and accounting records, and government contract requirements. We keep quote and contact requests as long as they are useful for following up on your project. When information is no longer needed, we delete it or remove details that identify you.
9. Your privacy rights
Any customer can ask us to:
- confirm what personal information we hold about you and get a copy
- correct information that is wrong or incomplete
- delete your information, unless we need to keep it for an order, warranty, or legal reason
- stop sending you marketing emails
Residents of Maryland and other states with consumer privacy laws also have the right to opt out of targeted advertising and the sale of personal information, to get a copy of their data in a portable format, and to appeal a decision we make about a request. See section 5 for how to opt out of advertising cookies.
How to make a request
Email [email protected] or call (800) 267-1674. We will verify your identity, usually by matching the email address and order details on file, and respond within 45 days. There is no charge for a request. Someone you authorize can also submit a request for you with your written permission.
If we decline your request, you can appeal by replying to our decision with “Appeal” in the subject line. We will respond to appeals within 60 days and explain the outcome. If you are not satisfied, you may contact your state attorney general.
Business contacts
If you buy from us on behalf of an employer, school, or agency, your organization’s account and order records belong to that business relationship. We will still honor your requests about your own contact information where the law allows.
Customers in Canada
We sell to customers in the United States and Canada. Our systems and service providers are located mainly in the United States, so information about Canadian customers is stored and processed there and may be accessible to U.S. authorities under U.S. law. Canadian customers can request access to and correction of their information, and can withdraw consent to marketing or optional cookies, by contacting us using the details below.
10. Children’s privacy
Our site is meant for adults and businesses. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or use for targeted advertising the information of anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
11. Other websites
Our site links to other websites, such as manufacturer pages and browser help guides. Their privacy practices are governed by their own policies, not this one.
12. Changes to this policy
We may update this policy as our services or the law change. We will post the new version here with a new effective date. If we make a significant change to how we use personal information, we will give notice on the site or by email before it takes effect.
13. Contact us
Specialty Cases
P.O. Box 936, Sykesville, MD 21784, USA
Phone: (800) 267-1674, Mon–Fri, 9am–5pm ET
Email: [email protected]
Or use our contact form.
