Customer Support
Use our Request a Quote form or email [email protected]. Include what you are protecting, the equipment dimensions and weight, quantity, shipping state, how the case will be used and any deadline.A case specialist will review the request...
Measure the equipment’s length, width and height at the widest points, including connectors, handles and protrusions. Also note the weight, quantity, fragility and whether the case will be carried, shipped, flown or stored.The case’s usable...
Call 800-267-1674, email [email protected] or use our Contact Us form. Include an order number, SKU, equipment dimensions or other details that will help us respond accurately.
Tracking information is emailed when an order ships and may also be included on the invoice or sales receipt. Carrier information can vary for UPS, FedEx and freight shipments. If you cannot locate tracking, contact [email protected] ...
Call 800-267-1674 before sending anything back. Provide the order number, product and reason for return. We will confirm eligibility and issue return instructions and an authorization number when approved. Unauthorized returns may be refused...
We respond to most emails and quote requests within one business day. Complex requests can take longer when manufacturer, freight or engineering information is required. For urgent assistance during business hours, call 800-267-1674.
Contact us as early as possible at 800-267-1674 or [email protected]. Provide the product, quantity, destination ZIP code and required delivery date. Expedited options depend on stock, production and carrier service; oversize cases can...
Keep the product, shipping carton and all packing materials. Take clear photos of the damage and packaging and contact us immediately at 800-267-1674 or through Contact Us. Do not discard packaging or return the item until you receive claim...
Our mailing address is P.O. Box 936, Sykesville, MD 21784. Warehouse visits and local pickup are by appointment only. Call 800-267-1674 before traveling so we can confirm the current service or pickup location.
Regular office hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. Holiday schedules may vary. Call 800-267-1674 or email [email protected].
Email [email protected] or call 800-267-1674. Include the order number, purchaser or company name and the specific question so we can locate the order and respond accurately.
Contact us promptly at 800-267-1674 or through Contact Us. Include the order number, description of the problem and clear photos. Keep the product and all packaging until we provide return, carrier-claim or replacement instructions.
