Returns, Damage & Warranties
Eligible stock and standard catalog products may be returned within 30 days of delivery when unused, complete and in original packaging. All returns require prior authorization, and the customer is generally responsible for return shipping....
Call 800-267-1674 before sending anything back. Provide the order number, product and reason for return. We will confirm eligibility and issue return instructions and an authorization number when approved. Unauthorized returns may be refused...
Keep the product, shipping carton and all packing materials. Take clear photos of the damage and packaging and contact us immediately at 800-267-1674 or through Contact Us. Do not discard packaging or return the item until you receive claim...
Original shipping charges are generally nonrefundable, and return shipping is normally the customer’s responsibility. Different terms may apply when Specialty Cases shipped an incorrect product or another approved exception applies. Review ...
Approved refunds are processed after the returned product is received and inspected. The refund is normally issued to the original payment method. Bank and payment-processor posting times vary, and any authorized restocking fee or deduction...
Warranty terms vary by brand, product line and component. Some hard cases have limited lifetime coverage, while other cases, hardware, electronics, soft goods or foam may have shorter coverage or exclusions. Check the product information and...
Contact us promptly at 800-267-1674 or through Contact Us. Include the order number, description of the problem and clear photos. Keep the product and all packaging until we provide return, carrier-claim or replacement instructions.
Carrier coverage and claim terms vary by shipment. If a package is lost or arrives damaged, keep the case, carton and all packing materials and contact us immediately. We will provide claim instructions and help determine the appropriate resolution...
Start by identifying the case brand and model. Gather proof of purchase, photos of the affected area and a description of the problem. Warranty claims are often handled by the manufacturer. Our Parts & Warranties page lists brand contacts...
Replacement parts and accessories are available for many models, including foam, handles, latches, wheels, seals and organizers. Provide the brand, model number and photos. If the model is unknown, include exact interior dimensions. Availability...
