Shipping & Delivery
Delivery depends on inventory, production requirements, origin and destination. Most in-stock orders arrive within about one week. Entirely custom-built cases and custom foam inserts typically take about two to three weeks to ship.These are...
Tracking information is emailed when an order ships and may also be included on the invoice or sales receipt. Carrier information can vary for UPS, FedEx and freight shipments. If you cannot locate tracking, contact [email protected] ...
Contact us as early as possible at 800-267-1674 or [email protected]. Provide the product, quantity, destination ZIP code and required delivery date. Expedited options depend on stock, production and carrier service; oversize cases can...
Keep the product, shipping carton and all packing materials. Take clear photos of the damage and packaging and contact us immediately at 800-267-1674 or through Contact Us. Do not discard packaging or return the item until you receive claim...
Specialty Cases currently ships within the United States and Canada. We do not ship to PO boxes or APO addresses, and we do not currently ship to other international destinations. See the Shipping Policy for current restrictions.
If an item is temporarily out of stock, our team will contact you. Depending on the product, you may wait for restock, consider a suitable alternative, revise the order or discuss expedited delivery after the item becomes available.
Carrier coverage and claim terms vary by shipment. If a package is lost or arrives damaged, keep the case, carton and all packing materials and contact us immediately. We will provide claim instructions and help determine the appropriate resolution...
Email [email protected] or call 800-267-1674. Include the order number, purchaser name and delivery question so the team can check the correct shipment.
Local pickup may be available by appointment. Call 800-267-1674 before traveling so we can confirm that the order is ready and provide the current pickup address and appointment time.
Availability varies by model, brand and configuration. Many popular cases are stocked for faster shipment; specialty sizes, colors, interiors and custom products may be made or ordered as needed. Contact us with a model and quantity for current...
