Terms & Conditions
These Terms & Conditions apply to your use of the Specialty Cases website and purchases from Specialty Cases. Please read them along with our Shipping Policy, Return Policy, and Privacy Policy. Contact us before ordering if you have questions about a product, delivery requirement, or these terms.
1. Website Use and Customer Information
Use this website for lawful purposes and provide accurate contact, billing, shipping, and order information. If you order on behalf of a business, school, government agency, or other organization, you must be authorized to make that purchase. Keep account credentials secure and notify us if you suspect unauthorized activity involving your account.
Do not attempt to access restricted systems, interfere with website operation, submit fraudulent orders, or misuse our forms, tools, or services.
2. Product Information and Selecting the Right Case
Review the product description, model number, dimensions, interior configuration, weight capacity, and available options before ordering. Interior dimensions, exterior dimensions, usable foam space, and device slot dimensions describe different measurements and should not be treated as interchangeable. Images may show optional equipment, accessories, or interiors that are not included unless identified in the product description or written quote.
Device screen size alone does not establish fit. Measure your equipment, including protrusions, connectors, cables, accessories, and any space needed for cushioning. If fit is uncertain, contact us for assistance before placing an order.
Manufacturer ratings and certifications apply only to the specific products and conditions identified by the manufacturer. A case does not guarantee protection from every impact, shipping event, water exposure, or other hazard. Follow applicable packing, loading, handling, and operating instructions.
3. Pricing, Availability, and Errors
Prices, promotions, product options, and availability may change. Review the price, shipping charges, taxes, and selected configuration shown at checkout or in your written quote before submitting your order. A listing or availability indicator does not guarantee immediate shipment.
We make reasonable efforts to keep product information accurate. If we identify an error affecting your order, such as an incorrect price, description, or availability, we will contact you about the correction or cancellation. We will not charge a higher corrected price without your approval. Payments collected for an order we cancel will be refunded.
4. Orders, Quotes, and Payment
Submitting an order or receiving an automated acknowledgment does not by itself confirm acceptance or a shipment date. Orders are subject to Specialty Cases' acceptance and product availability. We may contact you to confirm order details or resolve payment, delivery, or configuration questions.
Written quotes apply to the products, quantities, specifications, and conditions stated in the quote. Any expiration date, deposit, payment schedule, or special delivery requirement must be established in the quote or another written agreement. Purchase orders and requests for credit terms require our approval; submitting a purchase order does not automatically establish credit terms.
5. Shipping and Delivery
Shipping methods, destination restrictions, charges, and delivery information are described in our Shipping Policy. Processing time, manufacturing time, and carrier transit time are separate. Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise in writing. Contact us before ordering if you have a required delivery date.
Provide an accurate shipping address and any receiving requirements, including freight access or delivery appointment needs. If information is incomplete or a delivery requires additional services, we will contact you about available arrangements and any charges before proceeding.
6. Custom Cases, Foam Interiors, and Modifications
For customer-specific work, review and approve the specifications provided for your project, including equipment measurements, drawings, foam layout, materials, and configuration. Tell us about any changes before production begins. Changes after approval may affect cost and lead time and require a revised written agreement.
A standard catalog case with a standard foam interior is not automatically customer-specific work. Return eligibility for standard products, customer-specific modifications, and nonreturnable custom products is explained in our Return Policy.
7. Returns, Refunds, and Cancellations
Our Return Policy explains eligibility, deadlines, product condition requirements, shipping costs, applicable restocking fees, and exclusions. Obtain authorization and return instructions before sending merchandise back. Our mailing address is not a return authorization or a designated return destination.
Contact us promptly if you need to change or cancel an order. We will attempt to accommodate your request, but it may be too late once shipment, production, or customization has begun. Approved refunds are processed after any required return inspection, as described in the Return Policy.
8. Damaged, Defective, or Incorrect Products and Warranties
Inspect your shipment promptly and contact us if it is damaged, defective, or different from what you ordered. Retain the product, shipping carton, and packing materials while we provide instructions. See our Return Policy for the reporting and authorization process.
Manufacturer warranty coverage varies by brand and product. Review the applicable manufacturer's warranty and our Parts & Warranties page for information. Product descriptions and assistance from our team do not expand a manufacturer's written warranty. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
9. Case Finders, AI Assistance, and Third-Party Shopping Agents
Case finders, comparison tools, automated recommendations, and AI assistance help narrow product choices. Review the actual product specifications and confirm suitability for your equipment before purchasing. Contact our team when a recommendation or measurement is unclear.
Prices, availability, descriptions, and other information displayed by third-party shopping services or AI agents may differ from the current website. Review the Specialty Cases product page and checkout for the current offer before purchasing. Our current agent discovery integration directs shoppers to our website to complete their purchase.
Third-party platforms have their own terms and privacy practices. Do not provide payment card information, account passwords, or other sensitive credentials through product inquiry or AI chat forms.
10. Website Content and Third-Party Links
Website text, images, graphics, and other materials belong to Specialty Cases or their respective owners. You may use product information to evaluate a purchase, but broader reproduction or commercial redistribution requires the appropriate rights holder's permission. Brand names and trademarks remain the property of their respective owners.
Links to manufacturers and other third parties are provided for convenience. Those parties control their own content, services, and policies.
11. Privacy
Our Privacy Policy explains how we handle personal information collected through the website. Please review it before submitting personal information or creating an account.
12. Updates and Order-Specific Agreements
We may update these terms by publishing a revised version on this page. Updates apply prospectively and do not change an existing accepted order unless agreed in writing or required by law. Keep a copy of the terms, quote, and order information relevant to your purchase. If an order-specific written agreement expressly changes a provision of these terms, that agreement controls for that provision and order.
13. Contact Specialty Cases
For questions about these terms, product selection, or an order, call (800) 267-1674 or use our Contact Us page.
Mailing address: Specialty Cases, P.O. Box 936, Sykesville, MD 21784. Contact us for authorization and the correct destination before returning any product.
