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Protective case support since 1989

Specialty Cases Help Center

Get practical answers about choosing and measuring protective cases, custom foam, quotes, orders, shipping, returns, warranties and organizational purchasing.

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Need a person? Call 800-267-1674, Monday–Friday, 8 a.m.–5 p.m. Eastern.

Case specialist measuring technical equipment beside an open foam-lined protective case
Authorized brands, custom-built cases and precision-cut foam

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What can we help you find?

Ask a natural-language question or search by product, policy or task—for example, “How do I measure equipment for a case?”

Tools and destinations

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Browse cases, use a finder, request pricing or connect with the people and resources behind Specialty Cases.

Help topics

Browse answers by topic

Explore concise answers across nine customer-focused categories. Open any question for details and links to the controlling policy or next action.

Quotes, Orders & Payments

Request a quote online and include the equipment, dimensions, quantity, shipping state and required delivery date.
Yes. Specialty Cases accepts purchase orders from approved organizations after credit review.
We accept major credit cards, PayPal, EFT, ACH, WAWF and most government purchasing cards.
Quantity, reseller and nonprofit pricing may be available depending on the products and order size.
View all Quotes, Orders & Payments

Shipping & Delivery

Most in-stock orders arrive within about one week; custom cases and foam typically require additional production time.
Tracking is emailed when the order ships and may also appear on the invoice or sales receipt.
Expedited processing or shipping may be available depending on inventory, production status, destination and case size.
Keep the case, carton and packing materials, take photographs and contact us immediately for instructions.
View all Shipping & Delivery

Returns, Damage & Warranties

Eligible standard products may be returned within 30 days with authorization; custom and modified products have additional restrictions.
Call 800-267-1674 with your order number and reason for return to request authorization and instructions.
Keep the case, carton and packing materials, take photographs and contact us immediately for instructions.
Original and return shipping charges are generally nonrefundable unless the return results from a Specialty Cases error.
View all Returns, Damage & Warranties

Choosing, Sizing & Case Features

Measure the equipment at its widest, deepest and tallest points and allow room for the required cushioning or interior.
We will contact you if an ordered item is unavailable and discuss timing, substitutions or changes to the order.
Protection ratings vary by brand and model. Only treat a case as waterproof or IP-rated when the product specifications say so.
Yes. We design custom foam interiors and can help source or build a case around specific equipment.
View all Choosing, Sizing & Case Features

About Specialty Cases

Specialty Cases is a Maryland-based protective case specialist founded in 1989.
We are a Maryland-based business. Visits and local pickup are by appointment, so call before traveling.
Our regular office hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
Yes. Product reviews and constructive feedback help other customers and help us improve our service.
View all About Specialty Cases

Privacy & Secure Ordering

Our Privacy and Cookie Policy explains what information we collect, how it is used and how it is protected.
Yes. Specialtycases.com uses HTTPS encryption; verify the secure address before entering personal or payment information.
Our website uses HTTPS and security measures designed to protect information transmitted during checkout.
Quote information is transmitted through the website and used to evaluate and respond to your case request.
View all Privacy & Secure Ordering

Customer Support

Request a quote online and include the equipment, dimensions, quantity, shipping state and required delivery date.
Measure the equipment at its widest, deepest and tallest points and allow room for the required cushioning or interior.
Call 800-267-1674, email [email protected] or use our contact form.
Tracking is emailed when the order ships and may also appear on the invoice or sales receipt.
View all Customer Support

Custom Cases & Foam

Request a quote online and include the equipment, dimensions, quantity, shipping state and required delivery date.
Quote information is transmitted through the website and used to evaluate and respond to your case request.
Many quote requests receive a response the same business day; complex custom requests may require one business day or more.
Yes. We design custom foam interiors and can help source or build a case around specific equipment.
View all Custom Cases & Foam

Government, Education & Business Purchasing

Yes. Specialty Cases accepts purchase orders from approved organizations after credit review.
Yes. Specialty Cases supports government and military purchasing and is registered with CAGE Code 1MJB0.
We accept major credit cards, PayPal, EFT, ACH, WAWF and most government purchasing cards.
Quantity, reseller and nonprofit pricing may be available depending on the products and order size.
View all Government, Education & Business Purchasing

Why customers rely on us

Protective case guidance grounded in real experience

Specialty Cases combines authorized manufacturer products with custom case and foam capabilities for commercial, government, industrial, technical and institutional applications.

Read our company story
Established
Serving customers since 1989
Capabilities
Authorized brands, custom cases and foam
Procurement
Small, woman-owned business · CAGE 1MJB0
Support
Direct help from a Maryland-based team

Authoritative resources

Policies and practical guides

These pages contain the full terms or step-by-step guidance referenced in our FAQ answers.

Case sizing and measurement guide Measure equipment and allow room for cushioning. Shipping policy Lead times, destinations, carriers and delivery details. Return policy Eligibility, authorization and custom-product restrictions. Parts and warranties Manufacturer coverage, replacement parts and claim contacts. Privacy and cookie policy How information, security, cookies and choices are handled. Contact customer support Get order, product, fit or policy assistance from our team.

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