FAQ Search Results
What happens if an item is out of stock?
If an item is temporarily out of stock, we’ll notify you right away.
What type of warranty do you offer?
Most Specialty Cases products come with a lifetime warranty.
Do you offer replacement parts or accessories?
Yes, we can supply replacement handles, latches, foam sets, and wheels for many case models.
How do you protect my information when I request a quote?
When you submit a quote, your information is transmitted over a secure connection.
How long does it take to receive a quote?
Most quotes are sent the same day during business hours (8:30 AM – 4:30 PM EST).
Do you offer shipment insurance?
Most of our shipments are insured through our carriers.
How do I file a warranty claim?
To file a warranty claim, contact [email protected] with photos of the issue, your order details, and a brief description of the problem.
What materials are your cases made from?
Our cases are typically made from high-impact polypropylene or ABS plastic for maximum durability.
How can I unsubscribe from marketing emails?
Every marketing email includes a one-click “Unsubscribe” link at the bottom.
Do you comply with data protection laws?
Yes, Specialty Cases follows applicable U.S. privacy and data protection standards, including secure handling of customer data and transparency about how your information is used.
Can I modify or cancel my order?
If your order hasn’t shipped yet, please call 800-267-1674 or email [email protected] immediately.
Can I pick up my order locally?
Yes, local pickup is available by appointment at our Rockville, Maryland location.
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